Job Title: Senior Human Resources (HR) Sales Consultant
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- The HR Sales Consultant plays a crucial role in generating new business opportunities and driving sales for the firm.
- The employee willbe responsible for identifying potential clients, understanding their HR needs, and offering tailored HR solutions and consulting services.
- The HR Sales Consultant builds strong relationships with clients, effectively communicates the value proposition of the firm’s services, and contributes to the overall growth and success of the organization.
Job Responsibilities – Key Result Areas
Business Development:
- Identify and evaluate potential business opportunities.
- Develop and implement effective strategies to attract and acquire new clients.
- Build and maintain a robust sales pipeline.
- Conduct market research to stay updated with industry trends and competitors.
Client Relationship Management:
- Build strong relationships with new and existing clients.
- Understand client’s needs and provide tailored solutions to meet their requirements.
- Ensure high client satisfaction and address any concerns or issues promptly.
Market Research:
- Conduct thorough market research to identify trends, customer needs, and competitor analysis, providing insights for business development initiatives.
Proposal Preparation:
- Collaborate with cross-functional teams to develop comprehensive and compelling proposals that address client requirements and differentiate our services.
- Formulate effective sales strategies, including pricing, positioning, and go-to-market plans, to achieve sales targets and penetrate new markets.
Contract Negotiation:
- Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions that align with the company’s objectives.
Sales and Revenue Generation:
- Meet or exceed assigned sales targets and revenue goals.
- Prepare and deliver persuasive sales presentations to potential clients.
- Negotiate and close deals, ensuring favourable terms and conditions.
- Collaborate with the sales team to develop pricing strategies and proposals.
Collaboration and Teamwork:
- Collaborate with internal teams, such as marketing and operations, to ensure seamless service delivery and customer satisfaction.
- Provide input and feedback to enhance product offerings and service quality.
- Participate in industry events, conferences, and networking opportunities to promote the company and establish professional connections.
Education and Experience
- Minimum of a Higher National Diploma / Bachelor’s Degree in Business Administration, Marketing, or a related field (preferred).
- 3 – 5 years experience in Business Development, Sales or a similar role in the resourcing service industry.
- Track record of successful business development and sales achievements.
- Experience in building and maintaining client relationships.
- Familiarity with resourcing services industry and its dynamics.
Skills & Knowledge Requirements:
Skills:
- Proven experience in business development or sales,
- Excellent communication and interpersonal skills,
- Strong negotiation and persuasive abilities,
- Ability to build and maintain relationships with key stakeholders,
- Good analytical and problem-solving skills; Self-motivated and target-driven with a results-oriented mindset,
- Ability to work independently and as part of a team,
- Proficiency in using CRM software and other sales tools.
Knowledge:
- In-depth knowledge of recruitment,
- including market trends and key players;
- Understanding of business development principles and strategies;
- Familiarity with sales techniques and practices;
- Knowledge of human resources core values;
- Awareness of regulatory and compliance requirements in the resourcing industry;
- Bidding & Contracting; Industry & Market Knowledge;
- Retail Management; Operations Management;
- Understanding of standard processes, regulatory standards, practices, and frameworks as applicable to resourcing firms;
- Strategy and Business Performance; etc.
Internal Relationships:
- Management
External Relationships:
- Financial institutions
- External auditors
- Service Providers
- Investors & Shareholders
- Regulatory authorities (e.g., FIRS, CBN, etc)
- Tax Authorities.
Job Title: Telesales Executive
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- Telesales Executive is responsible for generating sales leads and converting them into customers over the phone.
- He/she will engage with potential customers, provide information about products or services, address inquiries, and close sales deals.
- Telesales Executives will play a crucial role in achieving sales targets and contributing to the growth and profitability of the organization.
Responsibilities
- Contact potential customers via telephone to promote products or services.
- Identify and qualify sales leads through cold calling, warm calling, and follow-up calls.
- Present and explain product or service information to customers.
- Address customer inquiries, provide accurate and relevant information, and resolve any concerns or issues.
- Meet or exceed sales targets and quotas.
- Maintain customer databases and update customer information.
- Collaborate with the sales team to develop effective sales strategies and techniques.
- Prepare and submit sales reports and forecasts to the sales manager.
- Continuously update product knowledge and stay informed about industry trends and competitors.
Education and Experience Required
- Candidates should possess a B.Sc / HND.
- 3 (minimum) years of a proven experience in telesales, preferably in the telecommunication industry.
- Demonstrated track record of achieving sales targets.
- Training or certification in sales techniques or customer service is a plus.
Skills Required:
- Excellent verbal communication and interpersonal skills.
- Persuasive and convincing ability.
- Active listening skills to understand customer needs and preferences.
- Resilience and ability to handle rejection.
- Strong negotiation and closing skills.
- Good time management and organizational skills.
- Ability to work well under pressure and meet deadlines.
Knowledge Required:
- Understanding of sales principles and techniques.
- Familiarity with the products or services being offered.
- Knowledge of customer service practices.
- Basic knowledge of the industry, market trends, and competitors.
Remuneration
N150,000 (Gross).
Job Title: Network Operation Centre (NOC) Engineer
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization’s network infrastructure.
- Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
- Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Key Responsibilities
Key Result Areas:
- Effectively monitoring the organization’s network infrastructure
- Ensuring network availability, performance, and reliability.
- Proactive monitoring, identifying and resolving network issues
- Conducting routine maintenance tasks, and implementing preventive measures.
- Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
- Accurately diagnosing problems
- Coordinating with relevant teams for resolution
- Documenting ticket details and resolutions.
- Optimizing network performance by analysing network metrics
- Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
- optimizing network configurations, capacity planning, and implementing performance enhancement measures.
- Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
- Maintaining network diagrams
- Documenting standard operating procedures
- Generating reports on network performance
- Ensuring compliance with documentation standards.
- Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
- Clear and timely communication of network-related information
- Providing technical support and guidance, and fostering positive working relationships.
Key Performance Indicators
- MTTR as per SLA
- Network availability
- Online ticket closure
- Internal projects (backhauls, router, BTS installation).
Academic Qualification & Experience|
Academic Qualification:
- Candidates should possess a Bachelor’s Degree in Computer Science, Information Technology, or a related field with 3 – 6 years relevant work experience.
- Certifications such as CCNA, CCNP, or equivalent are preferred.
Experience:
- Proven experience as a NOC Engineer or in a similar network operations role.
- Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
- Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
- Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
- Understanding of network security principles and best practices.
- Ability to analyse and interpret network traffic and logs to diagnose issues.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Skills & Knowledge Requirements:
- Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
- Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
Internal Relationships:
- Management Team
- Customer Care Team
- Technical Team.
External Relationships:
- Vendors and Partners
- Clients or Customers.
Job Title: Project & Operations Coordinator
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
Project Coordination Role:
- Ensuring Projects are being implemented as per the process, timelines & budget
- Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
- Creating, Planning & Implementing Project Plans and other required documents.
- Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IPs and Integration of the links
- Raising & Coordinating for release & approval of Purchase Orders & Material Requests
- Ensuring the links are delivered as per customers’ Purchase Order & satisfaction.
- Ensuring the Sign off of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
- Submission of Link Budget, Checklists & JCC to Upstream Provider
- Presentation of Project Status to Management
Operations Coordination Role:
- Maintaining & Analyzing Network Uptime Reports
- Maintaining & Analyzing Client wise Network Reports
- Ensuring Network Database is updated on a regular basis
- Vendor Management & Payment Processing
- Inventory Budgeting, Management, Accounting & Verification
Key Measures
- Revenue Growth vis a vis Project Implementation
- Network Uptime
- Fault Management
- Total Number of Tickets & Tickets per Customer
- First Call Resolution (FCR)
- Profitability over Time
- Inventory Management
Key Relationships
- HOD/CIO/MD of TecPoint Global Solutions
- HOD Operations Department
- HOD Project Management Department
- HOD Business Development Department
- HOD Customer Care Department
- Customers of TecPoint Global Solutions
- Vendors & Partners of TecPoint Global Solutions
Requirements
- Minimum Graduate Degree in Science & Technology
- 2 – 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Lines, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Relevant Certification in Project Management
- Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
- Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools
Required Skills:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
- FTTX
Soft Skills & Characteristics:
- Passion to serve customers
- Strong Planning & Organizational skills
- Excellent Time Management & Stress Management skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with financial accounts
- Strong math and critical reasoning skills
- Vendor Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication.
Monthly Remuneration
N125,000 – N175,000 (Gross)
Application Closing Date
11th August, 2023.
