Client Service Officer (Educational Consultancy) at Dunn and Braxton Limited

Job Description

  • Our client is seeking an experienced Client Service Officer who will handle all client inquiries, concerns, and complaints in a professional manner.
  • The Client Service Officer will be responsible for collaborating with the relevant teams to better address client needs, providing regular updates to higher management, and upselling company products where possible.
  • Also, s/he will be responsible for identifying new business opportunities through client referrals.
  • The ideal candidate for this role must be committed to helping clients and have the ability to work well under pressure with excellent communication, problem-solving, and customer service skills.

Responsibilities

  • Manage large amounts of incoming phone calls and emails.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle client’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
  • Keep records of client’s interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers

Requirements

  • Minimum of OND in a relevant field.
  • 2 years working experience as a Customer Service Officer or a relevant role.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM Software.
  • Excellent customer-oriented approach.
  • Attention to details.
  • Discrete and diplomatic, with a strong ability to manage confidentiality.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft office.

Compensation

  • N60,000 – N70,000 Monthly Net + Other Benefits.

Application Closing Date
Not Specified.

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