Job Title: Regional MEAL Technology Coordinator – West Africa
Requisition ID:req43324
Location: Abuja
Sector: Measurement
Employment Category: Fixed Term
Employment Type: Full-Time
Job Overview
- We are growing our team to improve the use of technology in MEAL. Together we will develop and deploy new data tools, transition from paper to electronic data collection, and improve our data flows.
- In this role, you will lead MEAL technology planning and implementation for an IRC region of 6-7 country offices, overseeing the preparation for, deployment, and ongoing use of data collection, management, and visualization tools, most frequently applications in Power BI and CommCare.
Main Responsibilities
Deployment of technologies for data collection:
- Lead MEAL technology readiness and needs assessments for IRC country programs. Co-design (with country teams) and provide technical support for ongoing improvements in MEAL technology maturity.
- Design and implement project plans for the uptake of new Data Toolkits and the Program Indicator Dashboard
- Ensure the high-quality technical setup of new tools in country, including the configuration of indicators, location and other metadata setup, data validation, and role-based access management.
- Work with regional and country IT, MEAL, and Supply Chain teams to ensure that Country Programs have the necessary infrastructure including tablets, connectivity, etc. to support the implementation of technology products.
- Establish and drive common strategies and approaches across IRC country programs for system training and ongoing end-user support for IRC staff and partners.
- Support country teams to administer technology platforms and products consistent with IRC’s data security policies.
Support data management, analysis, and visualization:
- Using standard templates and tools, setting up Program Indicator Dashboard for visualizing MEAL data.
- Establish and drive common strategies and approaches across IRC country programs for training MEAL staff on indicator databases and dashboards.
- Undertake data quality assessments for current databases.
- Support data migration and similar change processes in collaboration with the Measurement Unit IT Team or technology vendor
Understanding user needs and ensuring these needs are well understood throughout the team:
- Lead requirements gathering and analysis for proposed MEAL technology projects at the country level, and provide decision support to country leadership, MEAL teams, and Measurement Unit
- Gather user feedback on data tools during and after deployment.
- Participate in requirements capturing and user acceptance testing (UAT) for new tools.
- Share user feedback with colleagues in IT and other team feedback
Job Requirements
- At least 5 years of professional experience, including with technology tools used in humanitarian/development work.
- Experience in configuring and deploying some or all of CommCare, Kobo, or other ODK-based data collection tools, Power BI, Tableau, SQL Server, or Power Apps
- Experience in providing technological support, including 1st line support and strategic decision support.
- Knowledge of standard methodologies in database design
- Experience in developing and delivering capacity-building plans.
- Experience in delivering training.
- Able to work independently and efficiently in a multifaceted environment.
- Experience working in humanitarian development, government, or other organization that focuses on serving clients with technology.
- Experience in requirements analysis
- Experience participating in User Acceptance Testing for new IT systems.
- Fluency in spoken and written English and French is essential.
- Previous experience with IRC would be an asset.
Working Environment:
- Up to 40% travel to field sites in the region of operation, including in high-security environments.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Deputy Team Lead – HeRON
Requisition ID: req43327
Location: Maiduguri, Borno
Employment Type: Full-Time
Open to Expatriates: No
Sector: Health
Employment Category: Regular
Position Reports to: Team Leader – HeRON Consortium
Indirect/Technical Reporting: Consortium finance manager, Pharmacy procurement manager, M&E Senior Manager, SBCC specialist
Position directly Supervises: Consortium Senior managers and Health Governance manager
HeRON Project Overview
- Health Resilience of Northeast Nigeria (HeRoN) is a consortium 2 year consortium project funded by United States Agency for International Development (USAID) from May 2022, being implemented by The International Rescue Committee (IRC) as the lead agency with other partner being Action Against Hunger (AAH) and Society for Family Health (SHF) in Borno, Adamawa and Yobe states.
- The project is supporting delivery of quality integrated primary healthcare, reproductive, maternal, newborn and child health services and improving evidence-based decision making, accountability at all levels of service delivery.
- The consortium partners are working with the local government health authorities (LGHA), state primary health care development agencies, state contributory health care schemes, hospital management boards and state ministries of health in Borno, Adamawa and Yobe States to design and implement effective primary health care services, contributing towards the health system resilience and universal health care coverage.
- The project holds that sustainably improving access to quality primary health care and nutrition services will ultimately build the resilience of the health system in the targeted states, contributing to better health outcomes. HeRoN is offering a holistic response, adaptive and inclusive programming for women, men, boys, and girls including people living with disabilities by supporting the government health systems.
Job Overview
- The Deputy Team Leader (DTL) reporting to the Team Leader will provide technical, financial and operational management oversight to the HeRoN project in Borno, Yobe and Adamawa, and ensure effective collaboration with all consortium members over the remaining 1 years of the project period
Scope of Work
- IRC is seeking a dynamic and experienced health and governance professional to provide program management and technical leadership.
- Reporting to the Team Leader, the Deputy Team Leader (DTL) will be responsible for directly working with the technical coordinators of the project consortium members (IRC, ACF and SFH) with particular focus on program quality and reporting as well as for ensuring an aligned approach across the consortium and LGA authorities to design and deliver health system strengthening components of the project.
- In consultation with the Team Leader (TL), the DTL will regularly coordinate with states and LGA government authorities, development actors and stakeholders. This position will be based in Maiduguri, Borno State, with regular trips to the field.
Major Responsibilities
Program Management, Technical Quality, Strategy and Advocacy:
Management:
- Develop, review, and monitor in coordination with key project staff, annual work and performance plans to ensure long-term and short-term priorities are on track
- On a day-to-day basis, manage financial and operational support to optimize resources through sound budgets and consistent financial tracking
- Coordination with technical leads of the 3 consortium partners (technical program reporting)
- Manage the reporting process, including coordination with internal and external stakeholders in accordance with contractual requirements
- Maintain active and cooperative relationships with all key stakeholders, including government officials, project partners, other implementing agencies, and related institutions
- Support project staff by creating and maintaining a work environment that promotes teamwork, trust, mutual respect, and empowers staff to take responsibility; Matrix manage a core project team to ensure that the project deliverables are met
- Contribute to the development of field staff through training, mentoring, and assisting with professional advancement
- Ensure that the health system strengthening (HSS) aspects of the program are implemented according to defined work plans in order to achieve program deliverables. Through strong planning and monitoring, identify potential obstacles to programmatic success in a timely fashion, and implement corrective actions as needed
- In consultation with the TL, develop a clear strategy to enhance program complementarity and synergy across all major donor funded health and nutrition programs within target areas.
- Introduce quality assurance initiatives to address efficiency, effectiveness, or compliance concerns.
Technical Support and Coordination:
- Develop a strategy for mainstreaming governance principles and processes aimed at increasing participation, responsiveness, and accountability in the delivery of reproductive, maternal, neonatal and child health services
- Track project indicators and support eventual revision of the project logical framework as needed
- Responsible for overseeing the overall quality of service provision and ensuring that implementation strategies across technical areas reflect governance principles and best practice
- Provide leadership in the development or adaptation of service delivery models / systems, especially organizational development of LGA Primary Healthcare Departments (PHD), and implementation of social accountability approaches, to allow for greater participation and responsiveness of the health system
- Provide leadership in analyzing and providing strategies to improve the management of the health system at the LGA PHD and facility level, notably planning, budgeting, human and financial resource management
- Provide capacity assessment, capacity-building, monitoring, and implementation support to other technical specialists, to ensure equitable access to health services and that spaces for user voice and mechanisms to respond effectively are strengthened
- Identify, document, and disseminate best practices in systems strengthening
- Work in close collaboration with other technical specialists to ensure integrated programming.
Coordination & Representation:
- Advocate and collaborate with MoH, SPHCDA, local authorities, and CSOs to incorporate best practices and international standards in service delivery
- Establish and maintain collaborative relationship between IRC and other partners
- Provide expert contribution to the development or adaptation of national policies, guidelines and standards that promote quality service provision in Northeast Nigeria that is accessible, responsive, and accountable to citizens, and allows their voices to be heard.
Key Internal Contacts:
- Technical Advisors (HQ), Supply Chain Managers, Grants Managers
Key External Contacts:
- Implementing partners, Donors, UN Agencies, States and LGAs Officials
Qualifications
Education:
- Master’s Degree in relevant Health related subject (MPH) or an M.Sc in Development, Policy, Governance or Public Administration
Work Experience:
- At least three years’ experience in design and implementation of health system strengthening (HSS) programs in developing countries, insecure environments and areas affected by crisis.
- At least two years’ experience in project management, working directly with national, state, and/or local health actors to strengthen the quality and responsiveness of services.
Demonstrated Technical Skills:
- Demonstrable technical expertise and working in a health system strengthening project Excellent monitoring and evaluation skills
- Excellent coordination and networking skills
Demonstrated Managerial/Leadership Competencies:
- Demonstrable technical expertise and working knowledge in advocacy, HSS and health governance; Technical skill in participatory processes, and methodologies, preferably in a conflict or post-conflict environment, preferably Africa
- Demonstrable technical expertise in public finance and public sector management and especially as applied to a health system context
- Experience running large, geographically dispersed teams and working in tandem with local and international partners
- Proven track record of successfully providing technical assistance Excellent oral, written, and interpersonal skills with evidence of ability to productively interact with a wide range and levels of organizations (government, private sector, NGOs, research institutions)
- Demonstrated good judgment and decision-making skills
- Excellent IT skills (Word, Outlook, Excel, PowerPoint)
- Ability to handle a large and dynamic workload, work under pressure and meet deadlines
- Previous work experience in Africa, field experience in Nigeria is preferred
- Strong internal and external communications skills, experience with advocacy an advantage
Languages:
- Fluency in English (spoken and written)
Computer/Other Tech Requirements:
- Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.
Ability to Travel:
- 30% of time
Standards of Professional Conduct:
- The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.
- These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons, and several others.
Gender Equality:
- IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Working Environment: IRC is an Equal Opportunity Employer. IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
Job Title: Child Protection Assistant
Requisition ID: req43217
Location: Gwoza, Borno
Sector: Child Protection
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Location: Gwoza, Nigeria
Job Overview / Summary
- This position is responsible for coordinating and supervising activities at the sites, training community structures, supporting case workers and CP community Based structures and monitoring program implementation. They will also work closely with the CPIMS assistants/Officer and CP manager to ensure quality data collection and management, report writing and budget implementation.
Major Responsibilities
- Provide support for adolescents and their families and link them to specialized services where needed.
- Provide support for SEL and SHLS activities Ensure regular communication with the CM manager for updates on achievements and challenges.
- Provide daily guidance on SHLS activities to the SHLS facilitators in accordance with the standard tools and procedures
- Ensure weekly support supervision visits for each SHLS and structured observations of SHLS and Facilitators happen and write brief report on each visit
- Ensure there is regular review and interaction with community members
- Coordinate with other IRC sectors staff (e.g. WPE, Protection, Health and Livelihoods) at field level to ensure an integrated approach to service delivery
- Work closely with the CBCPCs and supervise their weekly/monthly meetings and activities.
- Provide input for weekly and staff activity reports.
- Work with the CPIMS team to provide verified data for reporting.
- Participate in identifying facilitators and an initial SEL/SAFE approach training and engage in ongoing skills building using SEL/SAFE materials.
- With support from supervisors, mentor and coach facilitators responsible for co-facilitating sessions with adolescent girls and boys (younger and older).
- Conduct initial assessments to identify the risks and needs of Children/adolescent girls and boys.
- Provide Psychological First Aid and support to adolescent girls and boys who disclose experiences of violence and support referral to access required services
Qualifications
- Experience in implementing child protection programs in humanitarian or development settings.
- A minimum qualification of a Degree / HND in Social Works, Psychology, Education, and any of the other social sciences with a year experience in the same field or a diploma/NCE with at least 2 years of experience in the same field.
- Demonstrated understanding of working with children and particularly vulnerable children.
- Experience as an active participant of social groups, with an understanding of group dynamics and processes.
- Capacity building, facilitation, or training experience
- Experience in supporting the delivery of psychosocial activities, emergency response, child protection case management including family tracing and reunification, and setting up child safeguarding mechanisms.
- Personal qualities: Team player, flexible, network-builder, time management and ability to handle pressure well.
- Fluency in English required and in Hausa preferred.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Governance Manager
Requisition ID: req43274
Location: Maiduguri, Borno
Employment Type: Full-Time
Open to Expatriates: No
Sector: Governance
Report to: The Governance Coordinator
Position directly supervises: Governance Officers and Assistants
Scope of Work
- The Governance sector of International Rescue Committee amplifies the voices of people whose lives have been impacted by conflict and crisis.
- We help them regain control of their future by championing their rights to influence the decisions that affect their cities, towns, and communities.
- To achieve this, we Strengthen the ability and power of people affected by conflict and crisis to have a voice in how decisions are made in their communities. We also Support governments, civil society organizations, community representatives, and the IRC to respond to their voices and provide effective and inclusive services and Promote communications between leaders and the people they represent so that actions are meaningful and sustainable.
- In line with the current IRC’s Strategic Action Plan (SAP) agenda which is to have governance programming mainstreamed across sectors; the Governance Manager will manage Governance projects and ensure power is integrated with other sectors’ programming and not stand alone in Borno state.
- The Governance Manager will oversee the implementation of Governance projects in Borno State. In this capacity, the Governance Manager will be responsible for day-to-day supervision and oversight of Governance teams in Borno State and various Governance activities, budget management, administration, and implementation of the requirements of the programs.
- The Governance Manager will work closely with other IRC Sectors and Partner agencies operating in Borno State.
- This position will report to the Governance Coordinator.
Responsibilities
Program Management & Development:
- Create and execute work plans, spending plans, procurement plans and related systems to ensure that project deliverables and deadlines are met, and targets achieved.
- Supervise and coach the Governance Officers and Assistants to carry out day to day Governance project activities, including community engagement, stakeholder engagement, trainings and advocacy activities.
- Participate in the development of proposals, budgets, and concept notes in coordination with the Governance Coordinator, DDP, Grants team, and HQ Technical Unit.
- Contribute to the development of the Power Integration Strategy for the Nigeria Country Program.
- Collaborate with the Monitoring and evaluation team to disseminate findings in research briefs, white papers, and reports.
- Develop timely, high-quality, and result-based reports, annual work plans, project monitoring tracking matrices, target implementation plan and relevant project narratives and updates as required.
- Sustain deep working collaborations with partners that are relevant in bringing about policy changes, i.e., Government, Legislators, International NGOs, and local NGOs, women, and youth associations in Nigeria.
- Carryout monitoring visits to all intervention locations within Borno state to ensure program quality and compliance.
Staff Management:
- Recruit national staff in conjunction with the Human Resources Department.
- Maintain updated job descriptions, conduct interviews, orient new staff to the IRC and the Governance Team.
- Provide leadership, guidance, and support to the Governance Team through regular supervision and feedback on performance.
- Ensure Performance Management System documentation for all supervisees is in place and followed up regularly.
Grants Management and Reporting:
- Manage and oversee grants; develop and maintain work, spending and procurement plans for all projects.
- Participate in Grants Opening, Mid-Term and Closing meetings.
- Prepare internal and external reports within agreed deadlines using IRC and donor formats, as required.
- Ensure effective implementation of M&E systems throughout the lifetime of Governance projects.
- Manage the project budget; review monthly Budget vs. Actual, Weekly consolidated of reports and expenditure sheets and collaborate with the Supply Chain and Finance department to ensure accurate expenditures and reporting.
Representation & Coordination:
- Establish and maintain relationships with other NGOs, international organizations, government stakeholders and MDAs.
Other Internal and/or external contacts:
- Internal: Supply Chain and Finance, Regional Policy Advisors, HQ Technical Advisors
- External: Service provider, Traditional and Community Leaders, Local Government Authorities, Government Ministries/Agencies
Qualifications
- Bachelor’s Degree in Community Development, Public Administration, Law, International Development, Project Management, Social Sciences or other related fields
- Minimum of (4) years of experience in local governance, social accountability, public administration, institutional development, project management or related technical areas.
- Ability to work under pressure and without daily supervision.
- Strong knowledge and understanding of governance in service delivery, in particular, disaster preparedness and response, capacity and system strengthening approaches.
- Solid experience in participatory, flexible, conflict and gender-sensitive programming and implementation.
- Strong track record of working in partnership with governments and civil society at various levels.
- Demonstrated ability to negotiate and partner with communities, civil societies and government representatives.
- Demonstrated skill in staff management in a cross- cultural environment.
- Demonstrated analytical skills and report writing experience required.
- Strong interpersonal, intercultural and communication skills
- Fluency in written and spoken English is required, fluency in Hausa or Kanuri is a plus.
- Proficiency in the use of MS applications mostly MS Word, Excel and PowerPoint. And outlook.
- Ability to Travel: 50% of time if applicable.
Standards of Professional Conduct:
- The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.
- These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality:
- IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Working Environment: IRC is an Equal Opportunity Employer. IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
Job Title: Health Assistant – Referral
Requisition ID: req43190
Location: Maiduguri, Borno
Sector: Health
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Job Overview / Summary
- This project employs a health system support and strengthening approaches to provide a high-quality primary health care service.
- The Health Assistant -Referral will work closely with the health officer/senior health officer -referral to ensure that referral support activities of the project are implemented according to the project deliverables across the targeted locations.
- She/he will directly manage and coordinate the activities of two-way referral system of patients and establish contact with facility-based healthcare workers, referral paramedics, CHIPS Agents, community volunteer and responsible for implementation of timely in referral and patient safety in our service locations.
- The Health Assistant -Referral reports to the Health Officer/senior health officer -Referral.
Major Responsibilities
Program Implementation, Technical Quality, and Strategy:
- Support the health officer -referral and ensure implementation of a focused a two-way referral system and patient safety activities within the catchment locations of the supported health facilities.
- Support appropriate use of patient screening, triaging, first aid algorithms and IPC.
- Facilitate the routine patient movement, laboratory investigation sample collection with samples from neonates, children under 5, and pregnant women (especially the vulnerable groups) in any phase of expansion of new and existing medical care.
- The Health Assistant -Referral will assist the health officer/senior health officer to manage and train facility-based healthcare workers, referral paramedics, CHIPS agents and volunteers on patient safety, strengthening of 2-ways referral and basic life support skills in referral ambulance.
- Campaign for adherence to the referral criteria, protocol, SOPs among stakeholders, HWs, paramedics referral personnel, patients and patient relatives.
- Complete project documentation for assigned activities. Assist with identifying information for case studies and reports on promising practices.
- Promote positive behavioral change and patient education.
- Ensure referred patients are well follow-up in their safety, received prescribed expertized management, obtained necessary laboratory investigation and help patients to cope with their activities for daily living (ADLS) while referred and on admission care.
- Ensure adequate infection prevention and control standards are always maintained in the ambulance vehicle and surrounding in which patient is referred to for further management.
- Support the health officer/senior health officer -referral to ensure that patient referred to any secondly and tertiary health institution received appropriate care including meal source.
- Support the health officer/senior health officer -referral to ensure a planed and well forecast medical bills, patient meal plan and timely retirement of payment reimbursement documents.
- Support the health officer/senior health officer -referral to ensure a good track document of all referred cases in tone with the spending from the project inception.
- Support the health officer/senior health officer -referral to follow up with the IRC pharmacy store for timely store release of additional medications and medical supplies that facilitate patient care.
- Support training of HWs and referral paramedics on infection prevention and control (IPC) for quality-of-care.
- Support health facilities with information, education and communication (IEC) materials (billboards, posters, roll-up banners, wall painting, flex banner), registers, printed clinical algorithms, clinical job aids and guidelines booklets/protocols and ensure IEC materials are displayed and put into use needed in patient referral system.
- Ensure beneficiary participation, feedback and accountability in all aspects of the project.
- Ensure accurate and timely reporting of referral activities to the officer and manager.
- Ensure proper communication of field-based data tools to the HWs at the supported facilities.
- Coordinate with the IRC clinical team in facilitating the EMR process, provide screening/triage for EMR cases from the camp mobile clinics and PHCs to the hospital.
- Support in conducting regular field visits to ensure successful application of referral system.
- Perform all other related duties as assigned.
Human Resource Management:
- Supervise the referral service system and work with referral paramedics, CHIPS agents, HWs at supported health facilities.
- Motivate good use of referral criteria, first aid, SOPs, screening, triage system and basic life support.
Operations:
- Ensure proper follow up for timely submission of data.
- Adhere to, monitor and ensure the proper usage of EMR contact line and pharmaceutical including health program supplies.
- Submit weekly work plans and ensure timely implementation of the project activities.
Communication and Reporting:
- Support Health Officer/senior health officer -Referral in compiling statistical reports from the supported patients, health facilities and communities for weekly, monthly and annually submissions.
- Ensure adequate flow of information for all supervises with constant feedback as may be required.
- Carry out additional relevant or requested duties as may be required by the supervisor.
Key Result Areas
- Improvement in the 2-ways referral system, access to timely secondary/tertiary emergency care, adherence to referral criteria and patient education.
- Ensure referral paramedics are engaged and trained on patient screening, triaging, first aid for active participation in health services within the operation locations.
Key Working Relationships:
- Position Reports to: Health Officer/health senior officer -Referral
- Indirect/Technical Reporting: Health Manager
- Position directly Supervises: Referral paramedics and CHIPS agents.
Key Internal Contacts:
- Country Program: Health program assistant, Senior health promotion officer, senior capacity building officers, health/RH managers, M&E officer
Key External Contacts:
- MOH, UMTH, SSH, Umaru Shehu Specialist hospital other INGOs (e.g., possible collaborative partners), Community leaders and health facility management team.
Qualifications
Education:
- RN / RM, CHEW, Diploma / Bachelor’s Degree in Health Information Management or related field.
- Certificate first-aid and BLS are added advantage.
Work Experience:
- One to two years’ experience in referral work in health, hygiene, and/or nutrition (participatory methodologies, training and teaching in patient safety activities).
- Proven experience in community-based programming with the ability to motivate and lead team.
- Ability to work with displaced communities with diverse cultural and ethnic backgrounds.
- Experience in working in a team and able to lead a team.
Demonstrated Technical/Leadership/interpersonal Skills:
- Good knowledge of community health, social work in health, health and wellbeing.
- Good communication skills.
- Sensitivity to cultural differences and understanding of the social, political and ethical issues surrounding program delivery
- Ability to work well with others and to respect staff, subcontractors, and recipients of assistance.
- Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
- Good sense of integrity, service and accountability.
Languages:
- Fluent in written/spoken English and Hausa
- Ability to speak local languages (Kanuri, Shuwa etc.) will be added advantage.
Computer/Other Tech Requirements:
- Proficiency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.
Method of Application
Interested and qualified candidates should:
Click here to apply online
