Customer Service Assistant at Zichael Nigeria Limited

Job Description

  • Respond to customer inquiries: Interact with customers via phone, email, or chat, addressing their questions, concerns, and requests in a prompt and professional manner.
  • Provide product information: Offer detailed information about the fashion house’s products, including sizing, materials, care instructions, and pricing, assisting customers in making informed purchasing decisions.
  • Process orders and returns: Assist customers with placing orders, ensuring accurate information input and timely order processing. Handle returns and exchanges, following established procedures and providing support throughout the return process.
  • Handle complaints and escalations: Address customer complaints and resolve issues to ensure customer satisfaction. Escalate complex or unresolved matters to the appropriate department or supervisor for further assistance.
  • Assist with inventory management: Collaborate with the inventory team to monitor stock levels, update product availability, and provide accurate information to customers regarding product availability, backorders, and pre-orders.
  • Assist with styling and fashion advice: Offer fashion advice, styling tips, and outfit suggestions to customers, helping them create cohesive and fashionable looks with the fashion house’s products.
  • Process payments and handle billing inquiries: Process customer payments accurately and securely, utilizing the fashion house’s payment systems. Address billing inquiries, resolve discrepancies, and provide assistance with payment-related matters.
  • Maintain customer records: Update and maintain customer databases with accurate and relevant information, ensuring customer records are organized and easily accessible for future reference and follow-ups.
  • Collaborate with other teams: Coordinate and communicate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience and address customer-related issues effectively.
  • Stay updated on fashion trends: Keep abreast of the latest fashion trends, industry news, and product knowledge to provide up-to-date information and enhance the customer service experience.

Requirements

  • Candidates should possess a Bachelor’s Degree / HND qualification with at least 1 year work experience.

Salary
N60,000 – N70,000 / month.

Application Closing Date
13th August, 2023.

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