Job Description
- We are looking for a friendly, passionate & experienced front desk admin with a fast-paced customer service background to manage our company reception.
- This job is technical and involves interacting with dispatch riders (mainly) as well as walk-in customers & all other staff.
About this Role
- You will be working as a member of the customer service team alongside a very creative & diverse team.
- This role involves confirming payments & ensuring that orders are dispatched correctly through manual verification.
- Ensuring correct dispatch of 200+ orders daily
- Welcoming and interacting with riders & walk-in customers
- Ensuring the front desk is welcoming & inviting
- Ensuring support is given when needed at the front desk (riders, walk-in customers, other staff, etc.)
- Confirming payments via WhatsApp & SMS
- Documenting feedback & complaints from riders & customers
- Suggesting solutions to complaints & feedback relating to the front desk/ customer service.
- Comforting riders & customers when issues arise
- Ensuring riders & walk-in customers are treated well at company standard.
Preferred Experience & Requirements
- 2+ years experience in customer service/ receptionist roles
- Experienced with high pressure/ fast-paced operations
- Experienced with customer service
- Excellent & fluent communication skills (spoken & written)
- Tech-savvy & computer literate (word/ excel, etc).
- Good with people management, time management & working without supervision.
Working With Us
- You will be working with a very passionate team that will complement your skills (& yours, ours).
- You will be expected to come up with creative & effective ways to maintain good relationships with customers/ riders, reduce negative feedback & increase customer retention/ patronage.
- Opportunity to grow with the company.
Salary
Competitive/ negotiable.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: careers@getfoodcourt.com using the Job Title as the subject of the email.
