New Job Vacancies at Airtel Nigeria

Job Title: Head, Network Performance

Location: Lagos
Job type: Full-time

About the Job

  • Responsible for monitoring, managing and ensuring the optimal performance of Airtel Network and also ensuring the QoS reporting on the network.


  • Monitor Operations and Maintenance of Network elements.
  • Monitor and analyze KPIs on daily basis and make changes to improve QoS.
  • Monitor and drive the reduction/elimination of BSS active alarms in the network.
  • Track Infrastructure Capacity, Performance Analysis & solution definition.
  • Drive the use of various BSS features for improving and optimizing the performance of the network.
  • Responsible for any quality/KPI impacting changes introduced to the network or to any to any changes made to methods, processes or procedures, whether internal or external.
  • Coordinate team on periodic Performance/Optimization Meetings with MS Partners to review Network KPIs.
  • Benchmark the performance of various partners to engender effective competition for continued improvement.
  • Ensure the accuracy and integrity of all reports received from MS Partner (weekly/monthly/Quarterly/adhoc/etc.)
  • Provide support to MS partners for troubleshooting and resolving BSS alarms [Hardware and Software].


  • Bachelor of Engineering Degree (Communication, Electronics, or related fields).
  • Sound knowledge of Mobile Network Planning, Optimization and/or O&M.

Experience & Skills:

  • Minimum of 8 years in GSM Network performance/Optimization/Planning.
  • Minimum 6 Years of Managerial experience.
  • Minimum of 8 years experience in Mobile Communication.
  • Minimum of 12 years experience in ICT/Telecom.
  • Proficiency in RF Optimization tools and procedures and test equipment [ i.e RPNO TEMS, MAPINFO, iManager/M2000, etc.]
  • Hand-on experience with Ericsson, Huawei BSS equipment (BTS, BSC) operations and maintenance.
  • Analytical, statistical and Presentation skills.
  • Sound Excel/Office suits.
  • Knowledge of performance management systems/tools.
  • Cognate Leadership skills.
  • Ability to innovate and deliver value to business at multiple levels will play an important role.
  • Ability to manage an outsourcing partner to deliver business solution.
  • Ability to motivate and lead.
  • Integrity.
  • Analytical skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Automation & Self Service

Location: Lagos
Job Type: Full-time

About the Job

  • The role is responsible for developing and managing robust, scalable alternate cheap/zero rated customer self-service channels.
  • Focusing on customer empowerment, business intelligence and analysis on alternate channels to ensure increased customer usage and to drive initiatives that increase usage on services available with minimum human interaction.


  • Conceptualization, development and implementation of the self-service applications over Web, IVR & SMS to reduce call volumes into the call center.
  • Leverage existing self-service product enhancement & maintenance.
  • Highest escalation level in circle in the operational workflow for IT issues.
  • Control application design and plan product versions control.
  • Develop menu trees for modification and customer experience enhancement on the IVR and USSD platforms.
  • Implement changes on the platforms to address product and service changes for IVR, USSD and Web self-care.
  • Ensure content across all platforms address call drivers into the call center.
  • Overhaul of menus on both IVR and USSD to address audio quality and content.
  • Provide options to activate/deactivate services on the IVR.
  • Provide clear and concise messages on the channel.
  • Ensure menu design will provide ease of usage on the channel.
  • Ensure content addresses call drivers into the call center.
  • Manage and modify menu trees in line with dynamic market trends.
  • Continuously drive usage via BTL campaigns with social media campaigns as lead alongside SMS campaigns (Local language and English) OBD campaigns.
  • Creation of accesses for staff to all CRM and Billing applications.
  • Validation of users across the business with access to CRM and Billing applications.
  • Develop policies which govern modifications and utilization on all self-service applications.


  • Bachelor’s Degree in any degree.
  • CBAP.

Experience & Skills:

  • 5 years working experience.
  • CRM & workflow implementation.
  • Quality management Skill.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Application Closing Date
Not Specified.

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