Latest Jobs at Teleperformance Nigeria

Job Title: Work Force Management Analyst – WFM Analyst

Location: Nigeria

Job Description

  • Assist and support implementation of all new projects.
  • Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.


  • Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions.
  • Perform a weekly/monthly capacity plan for all accounts that supporting operational management for taking the proper decisions.


  • Workforce planning and scheduling for all operational accounts, from long term plans to the minutest intraday level.
  • Maintain Operation headcount and headcount related issues
  • Control leaves balance and reserve annual leaves for CSRs.
  • Track, maintain, and document attendance, leaves, and absenteeism of CSRs


  • Report on absenteeism and attrition figures of Operation
  • Update HR and finance with attendance, absenteeism, and Overtime
  • Align with all management levels in case of expected events, or potential crises.
  • Other duties assigned.

Education and Specific Training

  • Bachelor’s Degree

Work Experience:

  • 3 – 5 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Technical Skills:

  • Usage of MS Office
  • Data Analytics
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