Latest Customer Service Jobs in Nigeria – 2023

Customer Service Jobs in Nigeria are very important jobs that need to be maximized. To start up a company, the major focus is selling products or rendering services to customers. Therefore a need for a team of customer service representatives.

Today, we are going to be looking at the job title of customer service representative or front desk officer and how they contribute to the growth of an organisation. We will also look at how best to apply for this job role and get it. It is also imperative to note the job description and see how we can fit into it.

To get a full detail and understanding of what Customer Service Jobs are. Let’s read through the subheadings below.

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Table of Contents

Duties and Responsibilities of a customer service representative

  • They are in charge of resolving complaints from customers via phone, email, mail, or social media, as well as face-to-face meetings.
  • Verification of customers’ account details or product specifications
  • A customer care representative greets and entertains and also ascertains the problems of their customers.
  • Aside from verification of an account, they can also help in account upgrades or cancellation
  • Help out with order placement, refunds, or exchanges.
  • Responsible for handling product recalls
  • Dissemination of information to customers on new products or deals
  • They answer questions on terms of sales or services as well as warranty
  • They help in placing an order or cancelling them
  • Handle changes in products
  • Handle changes in renewal and policy
  • Report compilation on customer satisfaction
  • Ensure great customer service is being delivered by working with the customer service manager
  • Persuade the customer to buy or consider any action that might not be favourable to the organization
  • Collect prompt and accurate feedback from clients
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