Customer Relationship Management (CRM) / Help Desk Executive at Appzone Limited

About the job

  • Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
  • Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
  • Case management; case categorization, case assignment, and case closure.
  • Follow standard help desk procedures to assist clients in resolving technical issues.
  • Prepare activity and other related CRM reports.
  • Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
  • Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
  • Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

  • B.Sc in Accounting, Finance, or a related discipline.
  • 2+ years relevant work experience.
  • Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
  • Good planning, organizing and prioritization skills.
  • Good communication and interpersonal relationship skills.

Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

  • Very Competitive & Rewarding Pay
  • Flexible work option (Hybrid)
  • Group Life Insurance
  • Medical Insurance
  • Paid Lunch for onsite work
  • Lifelong Learnings.

Application Closing Date

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